Virtual Class FAQs


How to update your email

Please follow these steps to update the email in your online account. 

#1: Visit



#2: Login or create an account.

Login to the account.


#3: "My Account" will appear at the top of the page. Click on it.

Click on my account.


 #4: Click on the "Household and Member" dropdown option. 

Follow the household and member link.


#5: Update your email address and save.

Update your email.

How do virtual programs work?

Most virtual classes are offered on Zoom. The instructor will host the program on Zoom, sending an email 60 minutes before it starts in order to allow you to join. Drop-in fitness class participants will get a link the morning of the class. 

How do I register?

You can register for virtual programs via our online registration site at or by calling 303-987-7800, just like you would an in-person program. Registration closes at 5 p.m. the day before the program starts.

Note: If you are eligible for SilverSneakers, Silver & Fit, or RenewActive but do not currently have an account with Lakewood Recreation, or you are not sure if you are eligible for those programs, please email

What do I need to do to prepare?

1. Update your email address in your online account.

You will be emailed a Zoom link before your class. Your email MUST be up-to-date in your online account in order to receive this link. To update your email, sign into your online account, then select 'my account' and update the household information with a correct email.

2. Download Zoom.

Be sure to download Zoom before the first class starts. Visit for video tutorials. 

3. Check your email 60 minutes before the class starts.

Your instructor will send an email to the email address listed in your online account 60 minutes before the class begins. Drop-in fitness class participants will receive a link the morning of the class.

Follow that link to join the class.