Discrimination Complaint Procedure
View a printable copy(PDF, 78KB) of the complaint procedure.
Any person who believes she or he has been discriminated against based on race, color, or national origin by the City of Lakewood’s (COL) Lakewood Rides Program may file a Title VI complaint by completing and submitting the Title VI Complaint Form.
The COL’s Lakewood Rides Program investigates complaints received no more than one hundred and eighty (180) days after the alleged incident. The COL’s Lakewood Rides Program will process complaints that are complete.
Once the complaint is received, the Older Adult and Transportation Supervisor and the Family Services Manager will review the complaint to determine if our office has jurisdiction. The complainant will receive an acknowledgement of the letter informing her/him whether the complaint will be investigated by our office. The assigned staff has ten (10) days to investigate the complaint.
If more information is needed to resolve the case, the complainant will be contacted. The complainant has five (5) business days from the date of the contact to send requested information to the investigator assigned to the case. If the investigator is not contacted by the complainant or does not receive the additional information within five (5) business days, the investigator can administratively close the case. A case can also be administratively closed if the complainant no longer wishes to pursue their case.
After the investigator reviews the complaint, she/he will issue one of two letters to the complainant: a closure letter or a letter of finding (LOF). A closure letter summarizes the allegations and states that there was not a Title VI violation and that the case will be closed. An LOF summarizes the allegations and the interviews regarding the alleged incident, and explains whether any disciplinary action, additional training of the staff member or other action will occur. If the complainant wishes to appeal the decision, she/he has 15 days after the date of the closure letter or the LOF, to do so.
Notice to the Public of Rights Under Title VI
View a printable copy of this notice in English(PDF, 102KB) and Spanish(PDF, 96KB).
The City of Lakewood – Lakewood Rides Program operates the program and services without regard to race, color, and national origin in accordance with Title VI of the Civil Rights Act.
Any person who believes she or he has been aggrieved by any unlawful discriminatory practice under Title VI may file a complaint with the Older Adult and Transportation Supervisor.
For more information on the City of Lakewood-Lakewood Rides Program’s civil rights plan, and the procedures to file a complaint please contact or visit:
Older Adult and Transportation Supervisor
1580 Yarrow Street
Lakewood, CO 80214
Phone: 303-987-4832 (TTY: 303-987-4840)
To Submit a Complaint
To submit a Title VI complaint online, please fill out and submit a Title VI Complaint Form.
View a printable version of this form in English(PDF, 15KB) and Spanish(PDF, 16KB).
You may also file a complaint directly at the following locations:
City of Lakewood
480 South Allison Pkwy
Lakewood, Colorado 80226
Colorado Department of Transportation
Civil Rights & Business Resource Center
4201 East Arkansas Ave., Room 150
Denver, CO 80222
If information is needed in another language, contact 303-987-4832.
Si información es necesaria en otro idioma, contacte 303-987-4832.