The Performance Assistant volunteers are the front of house staff during all performances and events at the Lakewood Cultural Center. Volunteers work as Greeter, Ticket Taker, Usher and Balcony.
An interview is required for this position and a uniform will need to be purchased.
Volunteer Job Description
Heritage, Culture and the Arts
Cultural Center Performance Assistant
The theater committee’s primary purpose is to assist in providing logistical customer service operations for all Lakewood Cultural Center theater performances and events.
Responsibilities vary depending on the event and position a volunteer is assigned. A volunteer is expected to be able to perform each role. The following are some examples of positions available at each performance at each performance:
- Front Door Greeters are responsible for welcoming patrons, directing patrons to the correct theater entry door, where to purchase tickets or pick up Will Call tickets, ensuring the safe arrival and departure of patrons, assisting with alcohol control, assisting with control of egress after the performance and answering questions.
- Ticket Takers are responsible for scanning tickets and taking stubs upon entry into theater while confirming correct day, date, time and performance title, and answering questions.
- Ushers are responsible for distributing programs, directing patrons to their seats, assisting anyone with accessibility needs, and answering questions.
- Balcony Assistants are responsible for both the Usher and Ticket Taking Position responsibilities listed above.
Volunteer should provide a high level of customer service, and display an ability to work with patrons of all ages and abilities. Volunteers are asked to stand and/or walk for approximately one hour at a time.
The minimum age requirement for this position is 18.
There is no set schedule for these positions. Performance Assistant opportunities are posted one month in advance on the 1st of every month in Volgistics, the City of Lakewood’s volunteer scheduling system. To be considered active as a Performance Assistant, we ask volunteers to work 11 performances a year.
To become a Performance Assistant, we ask volunteers to go through a series of trainings. These trainings are designed to introduce you to our volunteer program and prepare you for the role of Performance Assistant. The trainings include an orientation with the Volunteer Coordinator followed by four to five shadow shifts where you're partnered with an experienced volunteer, and lastly a classroom session where we review how to safely evacuate the theater. We schedule the shadow shifts and the classroom session around your schedule and your availability.
Performance Assistants are required to wear an established, professional uniform dress. Volunteers are asked to purchase their uniform from the Museum Store after they have completed training. The dress code for the theater is as follows:
- Women - black dress slacks or skirts and a solid white long-sleeve collared blouse, black vest, black socks or hose and black shoes.
- Men – black dress slacks a white dress shirt, black bolo, neck or bow tie, black socks and black shoes.
Indoor – The theater is located in a climate-controlled area with both well-lit and dark spaces. Various sound levels, from very loud to very soft, may be encountered. Volunteers may also encounter occasional use of fog or haze, strobes, mirror ball or other theatrical components.
- Volunteers receive a 20% discount in the Museum Store.
- Volunteers are invited to our annual BBQ in August and National Volunteer Appreciation Week festivities in April.
- Volunteer hours can be redeemed for enrichment experiences within the Heritage, Culture & Arts division.