The City Council of the City of Lakewood, Colorado, is committed to "Open and Honest Communication" as a Core Community Value, committing to citizens to "Act with honesty and integrity to communicate openly."
Consequently, the City of Lakewood is committed to:
- Communicating City information, and providing City services, online.
- Protecting the personal privacy of people who use our online information and services.
By protecting online privacy, we are responsible to the public trust and expect to build public confidence in and use of the City of Lakewood's online services.
Statistical Information Collected
Individual visits to the City of Lakewood (and other) websites automatically generate statistical information that cannot be linked to any personally identifiable information. Examples of this statistical information include date and time of visit, type of browser and computer operating system used to access the site, the Internet protocol address of the individual computer or proxy server accessing the site, and the Internet address of the site from which you may have linked to our site.
We use this statistical information in aggregate form to manage and improve the websites by analyzing overall usage and general trends among visits to the site.
Personal Information You Provide
You may choose to electronically provide personal information through email correspondence, or to provide personal information necessary to use various City services, products, forms, surveys, events and other transactions offered online through our websites. This personal information may include:
- Email address
- Phone number
- Credit/debit card information
You may choose at any time not to disclose personal information, without affecting your ability to visit other portions of the City website. However, we will not be able to provide you with the online services dependent on that information.
Our Commitment to Your Privacy
The City of Lakewood is committed to requesting only the minimum personal information necessary to complete an individual online transaction, such as a citizen e-mail, request for service, or online registration for a class.
The City of Lakewood will not use any personal information obtained via email or our websites for marketing of City programs and events, unless you have given us permission by marking a specific option to do so at the time you disclosed your personal information. If you choose to receive future marketing information from us, any electronic material we send you will clearly give you the opportunity to tell us that you no longer want to receive similar information.
The City of Lakewood will not sell, share or release personal information to any outside parties unless necessary to complete a service or transaction you have requested, or unless required to do so in connection with law enforcement investigations, valid requests under public information statutes (see "Public Records" below), or other legal proceedings. Sharing of personal information between City of Lakewood departments will be limited to only those employees necessary to respond to your request for service or to complete a transaction.
The City of Lakewood will not send you unsolicited email, such as surveys or advertising for upcoming events and programs, unless you have given us permission to do so, such as signing up for email subscriptions through our websites or by checking a specific option to receive unsolicited email information at the time you give us your email address. We will respond in kind to email correspondence, or to other service requests where people have requested an email response. On rare occasions, we may send information via unsolicited email when deemed appropriate by City management in situations affecting public health or safety. If you receive unsolicited email from the City of Lakewood and you feel you have not given us permission to do so, please submit a request, with an explanation of your concerns.
As a government entity, the City of Lakewood is subject to public records laws. Be aware that information submitted via email or through our websites may be subject to a public records request pursuant to the public records statutes.
The City of Lakewood is committed to security and quality of data collected by our website. We intend to protect your personal information and to maintain its integrity. The City is committed to operating secure networks and is protected by industry-grade firewalls, password protection and other safeguarding techniques for our systems. When sensitive personal information is accepted for any of our online services, the data is encrypted to protect its confidentiality. Credit card information is not stored after the transaction is complete. Regular security analysis are performed on systems under our control, including identifying attempts to tamper with the website which may lead to further investigative work, criminal prosecution or other legal proceedings.
The City of Lakewood's websites provide links to other websites that are not designed, maintained or managed by the City of Lakewood. We are not responsible for these sites, which may have their own privacy policies. Visitors to such sites are advised to check their individual privacy policies and to be cautious about providing personal information without understanding how the information will be used.
The City of Lakewood recognizes discussions take place on social media about city services and neighborhoods. The City's social media administrators are often unable to see discussions between residents due to privacy restrictions enforced by the social media platform. For example, social media administrators are unable to see the conversations between neighbors on Nextdoor.com and between people in private Facebooks groups. Social media administrators can only view comments posted in response to our posts and from direct messages sent to us. The City cannot address posts with concerns or issues we are unable to see.
Privacy Questions and Contacts
If you have a question about this privacy statement, please submit a request. You can also contact the Lakewood City Clerk's Office, 303-987-7080, if you have a question about the City of Lakewood's handling of public records.