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Lakewood
Rates High in Value Among Colorado Cities
Did
you know? Compared to other cities in Colorado that are
the same or larger in population, Lakewood rated exceptionally high
in technology standards.
Efficient
use of technology requires implementation of new programs and occasional
audits of daily routines. In order to optimize customer services
and remain fiscally responsible, IT reviews the needs of Lakewood
employees, and methods by which they can successfully complete their
daily tasks. We also continue to address the needs of citizen services
through new technologies. These practices make our IT Department
a great value-add service. Our history of efficiency and service
in providing IT support for Lakewood employees is shown in this
sampling of City business transactions managed through technology
services during 2005.
|
Transaction
Type |
Transaction
Numbers 2004 |
Transaction
Numbers 2005 |
| e-Mails |
9,200,000 |
7,525,000 |
| Police
Dispatch Transactions |
1,500,000 |
2,063,000 |
| Police
Records & reports Transactions |
447,000 |
878,000 |
| Timekeeping
Transactions |
400,000 |
391,000 |
| Ledger
and Other Financial Transactions |
350,000 |
312,000 |
| Bank
and Credit Card Transactions |
75,000 |
77,000 |
| Tax
Returns |
39,000 |
49,500 |
| Court
Summons |
24,000 |
21,000 |
| Permits |
10,000 |
11,000 |
- Comparison
of the City’s IT staff size and total IT investment
to 10 other Colorado cities with populations greater than
100,000 resulted in: 1st statewide, or the highest ratio
of citywide staff to IT Staff (70:1).
- The
Help Desk closed 6,847 help desk tickets in the last year,
receiving an average of 27 tickets per business day, with
a staffing ratio of 275 workstations per IT employee, which
is 30% more efficient compared to the statewide average
of 197 workstations per IT employee.
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- The
goal to reduce help tickets by 10% was achieved by deploying
anti-spyware security systems.
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- Through
ongoing maintenance on the existing 18-year-old telephone
switch, IT provided 99.9% uptime for dial tone and phone
mail systems
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- Through
ongoing maintenance/preservation and replacement of failing
equipment, IT provided 99.8% uptime for City computer systems:
63 servers, 21 database instances, 132 software applications.
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